Privacy Policy — dn55 Pakistan Betting Platform

01Who We Are

dn55 is an online sports betting and gaming platform operated at dn55.onl. The platform is designed specifically for Pakistani players and operates entirely in PKR. All sports betting, live casino, bingo, and slots services offered through dn55 are directed at adults aged 18 and over who are accessing the platform for personal entertainment purposes.

This Privacy Policy applies to all personal data collected, stored, and processed by dn55 in connection with your use of the platform, including when you register an account, make a deposit, place a bet, use the dn55 mobile app, contact support, or simply browse the dn55 website.

References to "dn55", "we", "us", or "our" in this policy refer to the dn55 platform and its operating team. References to "you" or "your" refer to any individual who accesses or uses the dn55 platform.

02What Data We Collect

The personal data dn55 collects falls into the following categories:

dn55 does not collect sensitive personal data beyond what is required for identity verification. We do not collect biometric data, medical records, or religious or political information from players.

03How We Collect Your Data

dn55 collects your personal data through the following channels:

• Account registration. When you create a dn55 account, you provide your name, email address, mobile number, date of birth, and create a password. This information is collected directly from you at the point of registration.
• Identity verification (KYC). When you complete identity verification — which is required before your first withdrawal — you upload a copy of your national identity document. This may include a CNIC scan or photograph.
• Deposits and withdrawals. When you make a PKR deposit or request a withdrawal via JazzCash, Easypaisa, Raast, or bank transfer, transaction data is collected to process and record the payment.
• Platform use. As you use dn55 — placing bets on PSL cricket, playing live casino, joining bingo rooms, spinning slots — your betting and gaming activity is automatically recorded against your account.
• Cookies and tracking technologies. When you browse the dn55 website or use the dn55 app, cookies and similar technologies collect technical and usage data automatically. See Section 6 for full details on cookies.
• Support communications. When you contact the dn55 support team by email or live chat, the content of your message and any attachments you provide are collected and stored as part of your support record.
• Responsible gaming tools. If you set deposit limits, activate a cool-off period, or request self-exclusion, that preference data is collected and stored so that the restriction can be enforced across all of your sessions on dn55.

04Why We Use Your Data

dn55 uses your personal data only for the purposes set out below. We do not use your data for any purpose that is incompatible with why it was originally collected.

• To operate your account. Your identity, contact, and account data is required to create and manage your dn55 account, authenticate your logins, and keep your account settings saved.
• To process PKR payments. Financial data is used to process your deposits and withdrawals via JazzCash, Easypaisa, Raast, and bank transfer, and to maintain an accurate PKR transaction history for your account.
• To verify your identity. Identity data collected during KYC verification is used to confirm that you are who you say you are, that you are 18 or older, and that your account is not being used for fraud or money laundering.
• To deliver our sports betting and gaming services. Betting and gaming data is used to record and settle your bets, calculate your winnings, apply bonuses, maintain your VIP tier, and display your history within the platform.
• To prevent fraud and maintain security. Technical data — including IP addresses, device identifiers, and session data — is used to detect suspicious login attempts, identify duplicate accounts, and protect the dn55 platform from abuse.
• For responsible gaming. Betting patterns, deposit frequency, session durations, and loss data may be reviewed internally to identify players who may be displaying signs of problem gaming, so that dn55 can offer appropriate responsible gaming support and tools.
• To send you relevant communications. With your consent, dn55 may send you promotional emails about new bonuses, PSL cricket betting markets, new game releases, and platform features. You can unsubscribe from marketing communications at any time from your account settings.
• To improve the platform. Aggregated, anonymised usage data is analysed to understand how players navigate dn55, which features are most used, and where improvements can be made. This analysis does not identify individual players.

05Who We Share Your Data With

dn55 does not sell your personal data. We share personal data with third parties only where it is necessary to deliver the dn55 platform and the services you have requested. The categories of third parties with whom data may be shared are:

• Payment providers. Transaction data is shared with JazzCash, Easypaisa, Raast, and partnering banks as required to process your PKR deposits and withdrawals. These providers have their own privacy policies governing how they handle your payment data.
• Identity verification services. Where dn55 uses a third-party KYC or identity verification service, your identity documents may be shared with that provider solely for the purpose of verifying your identity. The provider is not permitted to use your data for any other purpose.
• Game content providers. Where dn55 delivers games from third-party game studios — for live casino, slots, or bingo — limited session and account data may be shared with that studio to launch and record your game session. Game providers do not receive your financial data or identity documents.
• Platform technology providers. dn55 uses third-party technology services for hosting, analytics, customer support tooling, and fraud prevention. These providers process data on dn55's behalf and are contractually bound to handle data only as instructed by dn55.
• Legal and regulatory obligations. Where dn55 is required by law or by a lawful authority to disclose personal data — for example, in connection with a fraud investigation — we will comply with that legal obligation. Where permitted to do so, dn55 will notify you of such a disclosure.

06Cookies & Tracking Technologies

dn55 uses cookies and similar technologies on the website and in the app. Cookies are small text files stored on your device that help the platform remember your preferences and understand how you use the service.

The types of cookies used on dn55 include:

• Essential cookies. These are required for the platform to function. They keep you logged in during your session, remember your language preference, and maintain the security of your session. These cookies cannot be disabled without breaking core platform functionality.
• Performance cookies. These collect anonymised data about how players use dn55 — which pages are visited most, where players navigate after logging in, and how the platform performs across different devices. This data is used to improve the platform. No individual player is identified.
• Functional cookies. These remember your in-platform preferences — such as your preferred sports category, bet slip settings, or notification preferences — so you do not have to reconfigure them each time you log in.
• Analytics cookies. dn55 may use analytics tools to understand traffic patterns and player behaviour at an aggregate level. Analytics data is processed in an anonymised and aggregated form and is not used to build individual player profiles for commercial purposes.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use the dn55 platform. Disabling performance or analytics cookies will not affect your ability to place bets or use core platform features.

07Data Retention

dn55 retains your personal data for as long as is necessary for the purposes for which it was collected, or as required by applicable law and anti-fraud obligations. The general retention principles dn55 applies are:

• Active accounts. Personal data associated with an active dn55 account is retained for the lifetime of the account. Transaction records, betting history, and KYC documents are retained to support account management, dispute resolution, and anti-fraud monitoring.
• Closed accounts. When an account is closed — whether by you or by dn55 — personal data is retained for a minimum period following closure to comply with anti-money laundering obligations, respond to any disputes or legal claims, and maintain records required by applicable law. After this retention period, personal data is securely deleted or anonymised.
• Marketing data. If you withdraw consent for marketing communications, your contact data is removed from dn55 marketing lists promptly. A suppression record may be retained to ensure you are not inadvertently added back to marketing communications in future.
• Support communications. Support ticket records are retained for a period sufficient to allow dn55 to reference them in connection with any follow-up query or dispute. Records are deleted or anonymised after the applicable retention period.

Where data is no longer required and the retention period has expired, dn55 will securely delete the data or render it permanently anonymous so that it can no longer be associated with any individual player.

08Data Security

dn55 implements technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. The security measures in place include:

• Encryption in transit. All data exchanged between your device and the dn55 platform is encrypted using Transport Layer Security (TLS). This includes your login credentials, payment data, and account information.
• Password security. Account passwords are never stored in plain text. dn55 uses industry-standard hashing algorithms to store passwords securely. Even dn55 staff cannot view your password.
• Access controls. Access to personal data within dn55's internal systems is restricted to staff who need it to carry out their role. Access is controlled and logged.
• Payment data isolation. dn55 does not store full JazzCash or Easypaisa credentials, bank card numbers, or Raast IDs on dn55 servers. Payment processing is handled through our payment provider integrations, which maintain their own security certifications.
• Fraud monitoring. dn55 operates automated fraud detection systems that monitor login activity, deposit patterns, and betting behaviour for signs of account compromise or abuse.

Despite the security measures in place, no online platform can guarantee absolute security. If you believe your dn55 account has been compromised, contact [email protected] immediately so that your account can be secured.

09Your Rights

As a dn55 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact dn55 support at [email protected] with the subject line "Data Rights Request".

dn55 will respond to all data rights requests within a reasonable period. In some cases — particularly where legal retention obligations apply — dn55 may not be able to fulfil a deletion request in full, but will explain clearly what data is retained and why.

10Children & Minors

dn55 is strictly an adult platform intended for players aged 18 and over. dn55 does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account, deposit funds, or use any feature of the dn55 platform.

If dn55 becomes aware that a player who has registered an account is under 18, the account will be immediately closed, any funds held will be dealt with in accordance with our Terms and Conditions, and any personal data collected will be deleted as promptly as possible in accordance with applicable law.

If you are a parent or guardian and believe a minor has registered on dn55, please contact [email protected] immediately so that we can take appropriate action.

11Third-Party Links

The dn55 platform may contain references to third-party services — for example, our payment partners JazzCash, Easypaisa, and Raast. Where you access a third-party service from dn55, you are leaving the dn55 platform and that third party's own privacy policy will apply to any data you share with them.

dn55 is not responsible for the privacy practices or content of third-party services. We encourage you to review the privacy policy of any third-party service before providing your personal data to them.

12Changes to This Policy

dn55 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. When we make material changes to this policy, we will notify registered players by email or by displaying a notice on the dn55 platform.

The updated policy will be published on this page with a revised "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically. Continued use of dn55 after any update to this policy constitutes your acceptance of the revised terms.

If you have questions about any change to this Privacy Policy, contact dn55 support before continuing to use the platform.

13Contact Us

For any questions about this Privacy Policy, to exercise your data rights, or to raise a concern about how dn55 handles your personal data, please contact the dn55 support team:

dn55 support handles all privacy queries in English and aims to respond within a reasonable timeframe. For responsible gaming concerns, self-exclusion requests, or account closure, please also use the support email with the relevant subject line, or visit the Responsible Gaming page for guidance on the tools available in your account.